FAQ

LumiHealth is a partnership on a health initiative between the government of Singapore and Apple. It is designed by Singapore’s Health Promotion Board (HPB) in conjunction with Apple as part of the country’s Smart Nation initiative.

LumiHealth is a free health programme to encourage the adoption of healthy habits through weekly challenges, health Quests of your choice, activity coaching, and incentives using the Apple Watch and/or iPhone.

By completing challenges and surveys, participants can earn rewards of HPB eVouchers.

Participants will need an iPhone running on one of the two most recent iOS versions in order to use the LumiHealth app and participate in the Programme. You do not need an Apple Watch to participate, but if you choose to use it as part of the Programme, you will need an Apple Watch running on one of the two most recent watchOS versions.

To get the best experience with the Programme, we recommend using the latest version of iOS. If you're participating with an Apple Watch, make sure you also have the latest version of watchOS to get the best experience. Some experiences including without limitation certain activities, challenges, and/or Quests are only available on the latest software versions.  

Visit Apple Support to learn about the latest software updates.

Sign in with Apple provides a secure, reliable mechanism to authenticate each user. Sign in with Apple is built from the ground up to respect your privacy and keep you in control of your personal information. It’s a fast, easy, and more private way to sign in to third-party apps and websites using the Apple Account that you already have. You will be requested to use your Apple Account to enrol in the Programme. Your Apple Account will be sent to Apple to verify your identity. Because of this, Apple will know you are signing into the LumiHealth app, and will therefore be informed of your participation in the Programme. However, your Apple Account will only be used for log in and continued authentication purposes and will not be linked with your other  Programme Data.

Visit Apple Support to learn more about Sign in with Apple.

For the best experience, do not change the email address associated with your Apple Account after signing up. Do not sign up for the Programme with a shared Apple Account.

Yes. During the LumiHealth wind-down period, you can be enrolled in both LumiHealth and Healthy 365 Programmes or Challenges at the same time. This includes the Steps, Moderate to Vigorous Physical Activity (MVPA) and Sleep Challenges, as well as the Age Strong Programme.

Previously, joining LumiHealth would automatically withdraw you from these Programmes or Challenges. However, this restriction has been lifted for the remainder of the LumiHealth programme, which will end on 31 May 2026.

LumiHealth will end on 31 May 2026. We encourage you to join Healthy 365 to continue forming new healthy behaviours and learn some new skills to support you on your health journey.

Existing LumiHealth users who join before 1 April 2026, will get a $10 Welcome Reward after completing your first HealthKit sync. Plus, you’ll earn an extra $5 when you start the Health & Wellness Series before 30 April 2026.

For more info on Healthy 365, check out the Healthy 365 FAQ.

To participate in the Programme, you'll need an iPhone running on one of the two most recent iOS versions.

You do not need an Apple Watch to participate, but if you choose to use it as part of the Programme, you will need an Apple Watch running on one of the two most recent watchOS versions. To get the best experience with the Programme, we recommend using the latest version of iOS. If you're participating with an Apple Watch, make sure you also have the latest version of watchOS. Some activities, challenges, and Quests are only available on the latest software versions.

Visit Apple Support to learn about the latest software updates.

While you do not need an Apple Watch to participate in the Programme, there are certain limitations with iPhone-only participation. If you participate using just an iPhone, you will not be able to participate in the full LumiHealth experience — including, without limitation, certain activities, challenges, and Quests. Some of the experiences that are available for iPhone-only participation may provide less points, coins, and rewards as compared to the same experience with Apple Watch. While you may switch from participating with just an iPhone to participating with an Apple Watch at any time, you will not be able to switch to iPhone-only from Apple Watch participation.  

You’ll need to first download the LumiHealth app from the App Store on your iPhone and complete the enrolment process, which requires your Singpass login. 

Once you sign up for the Programme, you will have the option to share your Apple Health data with LumiHealth. Sharing your Apple Health data with LumiHealth will make you eligible to use additional features in the LumiHealth app and start participating in challenges and Quests to help you reach your health goals. 

No, an Apple Watch is not required to participate in LumiHealth.

If you participate with an Apple Watch, you’ll have access to more challenges and Quests.

When you use LumiHealth with your Apple Watch, you can earn rewards for completing challenges — like experimenting with your workout routine, practising mindfulness, or working to improve your sleep routine.

Apple Watch will also track how much you move, stand, and exercise each day. Based on this information, you'll receive an activity goal every week as part of your activity challenge. In addition, the Mindfulness app on your Apple Watch helps you to practise mindful breathing; this feature will be used in some challenges too.

Visit Apple Support to learn how to set up your new Apple Watch with your iPhone. 

Yes, you can!

When you participate in LumiHealth with an Apple Watch, you’ll have access to more challenges and Quests.

While you do not need an Apple Watch to participate in the Programme there are certain limitations with iPhone-only participation. If you participate using just an iPhone, you will not be able to participate in the full LumiHealth experience — including, without limitation, certain activities, challenges, and Quests. Some of the experiences that are available for iPhone-only participation may provide less points, coins, and rewards as compared to the same experience with Apple Watch.

While you may switch from participating with just an iPhone to participating with an Apple Watch at any time, you will not be able to switch to iPhone-only from Apple Watch participation. 

Getting a new Apple Watch or iPhone will not affect your points or participation in LumiHealth.

If you get a new Apple Watch, set it up as you normally would, making sure to pair it with the iPhone that has the LumiHealth app. 

If you get a new iPhone, restore your new device with an iCloud backup to ensure your LumiHealth programme progress is transferred to your new device. Visit Apple Support to learn how to do an iCloud backup and how to restore your new iPhone from an iCloud backup. 

No. For some Quests and challenges, all you need is an iPhone running on one of the two most recent iOS versions to participate.

However, without an Apple Watch you will not be able to participate in the full LumiHealth experience — including, without limitation, certain activities, challenges, and Quests. These Quests will appear as locked when you participate in the iPhone-only experience.

Some of the experiences that are available for iPhone-only participation may provide less points, coins, and rewards as compared to the same experience with Apple Watch. While you may switch from participating with iPhone-only to participating with an Apple Watch at any time, you will not be able to switch from Apple Watch participation to iPhone-only. 

Each week, you’ll need to earn a specific number of points. The LumiRing tracks the points you earn by completing specific actions throughout the week. As you accumulate points and move along the ring, you can earn coins. The centre of the LumiRing counts down how many points you need to reach your next batch of coins.

To earn all the LumiRing coins available to you and win the week, you must complete all of the actions applicable to your challenges.

##Coins

The LumiRing helps you stay on track to win the week. As you earn points, you’ll make progress on closing the LumiRing and earn coins along the way. You can tap on an upcoming reward to see how many coins it’s worth. If you fall behind, no sweat. Each day is a new chance to make progress. You can also earn coins for completing your Activity challenge and reading your health reminders.

##Trophies

Earn enough points to close your LumiRing before the week ends and you’ll win the week.

For most Quests, trophies are awarded at the end of the Quest when you close your LumiRing for at least one week during the Quest.

Quests are designed to help you work towards specific health or wellness goals.

While each Quest has a particular focus, the challenges within Quests may touch on more than one area of your health. For example, a Quest focused on stress reduction might include a workout challenge. This is because exercise has been found to help alleviate stress and improve mental wellbeing.

Some challenges may include actions that are new to you or that may push you outside of your comfort zone.

If you’re hesitant but able, try to embrace the chance to do something different.

If you’re unable to do a particular challenge action one day, try to focus on the other challenges in your Quest so you can keep making progress on your health goal. Aim for consistency over perfection!

If you decide a Quest just isn’t for you, you can leave it at any time. Just visit the Quests tab and tap on your current Quest. Then, select Leave Quest. You’ll keep any coins you’ve earned so far. If you do the Quest again, you’ll start over from Week 1.

Please note that if you leave a Quest and start a new Quest in the same week, you can’t double-earn coins along the LumiRing that you have already earned that week.

Yes. If you’re not enjoying a Quest, visit the Quests tab and tap on your current Quest. Then, select Leave Quest. You’ll keep any coins you’ve earned so far. If you do the Quest again, you’ll start over from Week 1.

Please note that if you leave a Quest and start a new Quest in the same week, you can’t double-earn coins along the LumiRing that you have already earned that week.

Yes! If you find a Quest you like, you can repeat it. Should you choose to repeat the Quest, you’ll start from Week 1.

Please note that if you leave a Quest and start a new Quest in the same week, you can’t double earn coins along the LumiRing that you have already earned that week.

Important: As part of LumiHealth ending, all coins must be redeemed by 30 April 2026. After this date, you will no longer be able to redeem any remaining coins.

You can redeem your coins for HPB eVouchers right within the app as soon as you reach a minimum balance of 1,500 coins — equivalent to a $5 eVoucher.

You can redeem up to five HPB eVouchers in a single transaction.

After you redeem coins, your balance will again need to reach the minimum coins required before you can redeem for more HPB eVouchers.

Coins expire 6 months after the month you earn them. For example, if you earn coins in January, they will expire at the end of July. To avoid losing coins, redeem them for HPB eVouchers before they expire.

After you redeem your coins for an HPB eVoucher, you’ll find it ready to use at the top of your wallet.  eVouchers issued on or after updating to LumiHealth version 5.1 expire 30 days from the issue date. All active eVouchers expire no later than 31 May 2026. You can view the expiration date for each of your eVouchers in the Awards tab of the app.

Important: As part of the LumiHealth ending,  eVouchers issued on or after updating to LumiHealth version 5.1 expire 30 days from the issue date. All active eVouchers expire no later than 31 May 2026. You can view the expiration date for each of your eVouchers in the Awards tab of the app.

HPB eVouchers are electronic vouchers issued in Singapore currency, available in denominations of $5 and $10. HPB eVouchers are non-transferrable, and can’t be exchanged wholly or partly for cash, coins, points and/or any other rewards.

You can use your unexpired HPB eVouchers at participating merchants across Singapore. 

Visit LumiHealth.sg to see all participating merchants

You can only use an HPB eVoucher once in single transaction. Any unused amount from the eVoucher will be forfeited. For larger purchases, you can use multiple eVouchers in a single transaction. 

Screenshots of HPB eVouchers will not be accepted. 

After scanning, tap ‘Mark as Scanned’ to move the eVoucher to the ‘Scanned’ section. If marked by mistake, it will automatically return to your active list. If you’re offline, you’ll see an option to move it back manually.

For full details pertaining to the use and redemption of HPB eVouchers, read the HPB Loyalty Programme Terms of Use.

HPB eVouchers can be accepted at participating merchant outlets and shopping malls. To exchange HPB eVouchers for printed mall vouchers in denominations of $5 and $10, please approach the respective malls’ Customer Service Counters or Concierge. For a list of participating merchant outlets and shopping malls, please refer to lumihealth.sg/merchants.

Mall vouchers can only be redeemed using HPB eVouchers in $5 and $10 denominations. Using cash to make up the difference may be allowed, subject to the Terms & Conditions of the respective malls.

LumiHealth collects various categories of data for the app to function and to improve the Programme. For example, your Apple Account and your Singpass ID are collected to verify your identity.

To create a more personalised programme and experience, you'll be asked to share additional data and information. For more information, see the FAQ question "Why is Apple asking me to share my LumiHealth data?".

All of your Programme data is encrypted on your device, in transit, and on our servers, where it will be stored in a highly secured environment.

You can read more about the categories of Programme data collected in your Programme Participation Agreement. To review data you have agreed to share, go to the Quests tab in the LumiHealth app, and tap on the Profile icon.

If you’d like to withdraw from LumiHealth, go to ‘Programme’ in your LumiHealth Profile, and tap ‘Withdraw from LumiHealth’. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of programme data collection. Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected.

If you withdraw, you will forfeit any rewards you may have earned. So be sure to redeem any coins and use any HPB eVouchers (if applicable) before you withdraw.

When you withdraw from LumiHealth your profile will be deleted, and you will forfeit any rewards you may have earned. So be sure to redeem any coins and use any HPB eVouchers (if applicable) before you withdraw.

After you withdraw, LumiHealth will stop collecting all new data. Please refer to the Programme Participation Agreement for the specific time frame for stoppage of Programme Data collection. Any data already collected will continue to be stored and used in accordance with and as described in the Programme Participation Agreement.

If you withdraw from LumiHealth, you cannot sign up for it again unless otherwise determined by HPB in its sole discretion.

No. Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. If you receive such a request, it is likely a scam.

Over the past 6 years, LumiHealth has helped citizens kickstart their wellness journey, build healthier habits, and make small, daily choices that add up to meaningful change. 

While the LumiHealth programme is ending, you can continue your health journey by signing up for HPB’s Healthy 365 app. Learn more about Healthy 365. Healthy 365 is a programme by the Health Promotion Board of Singapore (HPB). Apple is not affiliated with or involved in the Healthy 365 programme.

1. Quests and challenges: You can continue to earn coins for completing healthy actions in Quests and challenges until 31 March 2026.
2. Coin redemption: You can continue to redeem your coins for eVouchers until 30 April 2026.
3. eVouchers spending: All eVouchers expire soon - check the expiration date of each eVoucher in the Awards tab in LumiHealth. eVouchers issued on or after updating to LumiHealth version 5.1 expire 30 days from the issue date. All active eVouchers expire no later than after 31 May 2026.
4. LumiHealth is ending 31 May 2026.

We encourage you to make full use of your rewards to enjoy the benefits you have earned.

Any unused balance will expire if not used by the deadline:

• All coins must be redeemed by 30 April 2026. 

• All eVouchers expire soon - check the expiration date of each eVoucher in the Awards tab in LumiHealth. eVouchers issued on or after updating to LumiHealth version 5.1 expire 30 days from the issue date. All active eVouchers expire no later than after 31 May 2026. 

If you are experiencing issues with coin redemption or eVoucher use, contact LumiHealth Support at +65 1800 223 1313 or hpb_mailbox@hpb.gov.sg and we’ll look into it. Kindly note that airtime charges apply for mobile calls to 1800 service lines and calls are free of charge only if made from regular land lines. 

No. Coins cannot be exchanged for cash or other alternate rewards.  Any unused balance will expire if not used by the deadline: 

• All coins must be redeemed by 30 April 2026. 

• All eVouchers expire soon - check the expiration date of each eVoucher in the Awards tab in LumiHealth. eVouchers issued on or after updating to LumiHealth version 5.1 expire 30 days from the issue date. All active eVouchers expire no later than after 31 May 2026.

If you are experiencing issues with coin redemption or eVoucher use, contact LumiHealth Support at +65 1800 223 1313 or hpb_mailbox@hpb.gov.sg and we’ll look into it. Kindly note that airtime charges apply for mobile calls to 1800 service lines and calls are free of charge only if made from regular land lines. 

As the programme comes to a close, your access to your account will become limited and then unavailable, as determined by HPB.

Starting on 1 April 2026, you will no longer be able to actively participate in LumiHealth and/or earn coins. During this partially blocked state, certain LumiHealth App Engagement Data and/or Programme Data may continue to be collected, stored and used under the Programme Participation Agreement currently in effect to allow for the redemption of rewards and for customer support purposes. Additionally, any Programme Data already collected will continue to be stored and used as described under the Programme Participation Agreement currently in effect. For more information about the partially blocked state including how your data is managed during this period, please see your Programme Participation Agreement.

Like LumiHealth, Healthy 365 can reward you for heathy actions. Learn more about Healthy 365.

When LumiHealth users join H365 by 31 March 2026, you will get a $10 Welcome Reward after completing your first HealthKit sync. Plus, earn an extra $5 when you start on the Health & Wellness Series.

Healthy 365 is a programme by the Health Promotion Board of Singapore (HPB). Apple is not affiliated with or involved in the Healthy 365 programme.

Download the latest version of H365 from the App Store and follow the prompts to create a new account or verify your existing account using Singpass Myinfo.

When LumiHealth users join H365 by 31 March 2026, you will get a $10 Welcome Reward after completing your first HealthKit sync. Plus, earn an extra $5 when you start on the Health & Wellness Series

For more info or help getting a Singpass, check out the Healthy 365 FAQ.

Healthy 365 is a programme by the Health Promotion Board of Singapore (HPB). Apple is not affiliated with or involved in the Healthy 365 programme.

If you withdraw from LumiHealth, your profile will be deleted and you will forfeit any rewards you may have earned. So be sure to redeem any coins and use any HPB eVouchers (if applicable) before you withdraw.

After you withdraw, LumiHealth will stop collecting all new data. Please refer to your Programme Participation Agreement for the specific time frame for stoppage of Programme Data collection. Any data already collected will continue to be stored and used as described in your Programme Participation Agreement under which the data was collected.

If you withdraw from LumiHealth, you cannot sign up for it again.