What is LumiHealth? Who is eligible to join the programme?
LumiHealth is a partnership on a health initiative between the government of Singapore and Apple. It is designed by Singapore’s Health Promotion Board (HPB) in conjunction with Apple as part of the country’s Smart Nation initiative.
LumiHealth is a free personalised health programme to encourage the adoption of healthy habits through personalised reminders, programmes, activity coaching, and incentives using the Apple Watch.
Singapore residents with a SingPass account and aged 17 years or older are eligible to participate in LumiHealth. Participants will use their Apple Watch and the LumiHealth app on iPhone to participate in the programme.
By completing challenges and surveys, participants can earn rewards of HPB eVouchers.
If you choose to participate in LumiHealth, you will not be able to participate in National Steps Challenge™ and vice versa.
Enrolment in LumiHealth may be capped, and new users may be placed on a waiting list. They’ll be notified by email when spots open up.
Participants will need an iPhone running iOS 14.1 or later and Apple Watch running watchOS 6 or later in order to use the LumiHealth app and participate in the programme.
What kinds of benefits can I expect for myself?
When it comes to how much we move, what we eat, the quality of our sleep, and our mental wellbeing, even small changes can have a lasting impact on our health.
The LumiHealth app, designed with user privacy and security at its core, is created in collaboration with a team of physicians and public health experts.
With LumiHealth, you’ll have fun trying new things that can lead to a healthier lifestyle. We'll help you find the changes that work for you — and help you to keep doing them.
Plus, you'll be reminded to go for recommended health screening and vaccinations to help you stay on top of managing your health. And you can earn rewards while doing it.
How long does the programme last? What happens afterward?
LumiHealth is an ongoing programme, so you can continue to use LumiHealth to form new healthy behaviours and learn some new skills to support you on your health journey. At the same time, you can continue to enjoy all the features of your Apple Watch to help you stay active.
What data is being collected? How is it being kept secure?
To create a more personalised programme and experience, you'll be asked to share different kinds of data and information. This will include information you will enter in the LumiHealth app, data from your iPhone and Apple Watch, and some MyInfo data.
All of your health data is encrypted on your device, in transit, and on our servers, where it will be stored in a highly secured environment.
You can read more about the data collected in your Programme Participation Agreement. You can also review data you have agreed to share in Settings in the LumiHealth App.
Is my data in the app identifiable? Who is my data shared with?
We take your privacy seriously and have put in place privacy and security measures to protect your data.
Evidation Health, the programme operations partner, will receive the data. Direct identifiers, such as your name and email address, will be removed and a code that is random and unique to you will be connected to your data. Then, the coded data will be shared with Health Promotion Board (HPB).
Apple will receive aggregated information about the programme.
In addition, you may choose to share your coded data with Apple so that Apple can help design more customised experiences and actions that are more tailored for you. Sharing your coded data with Apple is voluntary and not required to participate.
Both HPB and Apple may also share your data and coded data with third parties that provide services for the LumiHealth programme.
If you contact LumiHealth Support because you are experiencing a technical issue related to your Apple Watch or iPhone, LumiHealth Support may ask you if you want to be transferred to AppleCare for additional support. If you consent, you will be transferred to help address your technical question(s) and Apple may have access to certain information that directly identifies you. Information received by AppleCare is stored separately from your other data received by Apple as part of the LumiHealth programme.
How much can I earn in LumiHealth?
You can potentially earn $15 a month in HPB eVouchers.
Why do I need to update the LumiHealth app?
We're always busy making upgrades to the LumiHealth app to improve your experience. Some of these improvements may require that you update the app. To make sure you always have the latest version, you can turn on automatic updates on your device.
2022 Programme Updates
What is changing in LumiHealth as of 15 July 2022?
The only change is that the programme will no longer end after two years.
LumiHealth will continue to offer a variety of health and wellness challenges and activities on an ongoing basis. You can potentially earn $15 a month in HPB eVouchers.
I'm a current LumiHealth participant. How can I join the new LumiHealth?
As a current participant, you won't have to re-join. You'll just need to update the LumiHealth app and sign an updated programme participation agreement to convert to the ongoing programme.
We'll let you know when it's time to make those updates.
What will happen to my LumiPoints and coins after I transition?
Any rewards you've earned so far will roll over. You can redeem them anytime, and if you continue your LumiHealth journey, you'll keep on earning more rewards.
How much can I earn in the ongoing LumiHealth programme?
You can earn up to $15 a month or a maximum of $190 per year in HPB eVouchers.
Do I have to transition to the ongoing programme?
Yes. If you want to keep participating in LumiHealth, you'll need to transition to the ongoing programme by updating to the latest version of the app. You'll also be required to sign an updated programme participation agreement.
What happens if I don't update the app?
When you receive notification that it's time to update the LumiHealth app, you'll need to open the App Store and make that update before you can access your LumiHealth account again.
Until you update, you won't be able to start any new challenges or activities, but you will continue to share data under your current programme participation agreement. You can still earn points from activity and mindfulness challenges you've already started.
If you'd like to withdraw from the programme, you can update the app, go to Settings, and select "Withdraw from LumiHealth" or contact LumiHealth Support at 1800 222 5555 or firstname.lastname@example.org.
Can I still redeem coins or activate eVouchers if I don't update the app?
No. If you don't update the app, your experience will be temporarily blocked. You won't be able to redeem coins or activate eVouchers until you update the app and transition to the ongoing programme.
At that time, you'll regain access to rewards and can continue earning points. Note, if your PPA expired prior to updating the app, you will not be able to redeem coins or activate eVouchers until you sign the new PPA presented to you in the app.
What happens if I don't sign an updated programme participation agreement (PPA)?
Transitioning to the ongoing LumiHealth programme requires that you sign an updated PPA. This may not occur at the same time as the app update.
Until you sign an updated PPA, you won't be able to participate in challenges or earn new rewards, though you can redeem your existing rewards. Any Programme Data already collected will continue to be stored and used under your current PPA. Additionally, certain LumiHealth App Engagement Data and/or Programme Data may still be collected, stored, and used under your PPA to allow for the redemption of awards and for reactivation under the new PPA if you choose to sign.
Challenges and activities will be available to you again as soon as you sign an updated PPA.
If you fail to sign the updated PPA, HPB may eventually withdraw you from the LumiHealth programme. If you are withdrawn, you won't be able to sign up again.
If I withdraw from the current LumiHealth, can I re-enrol in the new ongoing programme?
Unfortunately, you won't be able to sign up again for LumiHealth if you withdraw.
Why am I blocked in the LumiHealth app?
You might be blocked because you haven't updated to the latest version of the app or your programme participation agreement expired or is no longer valid.
If you want to keep participating in LumiHealth, you'll need to (i) transition to the ongoing programme by updating to the latest version of the app, and/or (ii) sign the new PPA presented to you in the app.
What do I need to do to participate in the programme?
To participate in the programme, you'll need your SingPass login, an iPhone running iOS 14 or later, and an Apple Watch running watchOS 6 or later. LumiHealth works best with Apple Watch Series 3 and later.
You’ll need to first download the LumiHealth app from the App Store on your iPhone and complete the enrolment process, which requires your SingPass login.
Once your Apple Watch is paired with your iPhone, be sure to share your Apple Health data with LumiHealth. Then you’ll be able to use all the features of the LumiHealth app and start participating in activity challenges, wellness challenges, and Just for You actions.
Your first wellness challenge and Just for You actions will show you how the app works, how to earn points, and ways in which you’ll use your Apple Watch with the programme.
Don’t have an Apple Watch? See ‘Why do I need an Apple Watch’ for details.
See also ‘What are wellness challenges? Why are they important?’ and ‘What are Just for You actions? What types of Just for You actions can I expect?’
Why do I need to share my SingPass MyInfo data?
When you signed up for LumiHealth, you logged in with SingPass and agreed to provide access to some elements of your MyInfo profile to the LumiHealth app. This information helps LumiHealth personalise your activity goals and other content.
The data is shared automatically. To edit your MyInfo data, go to SingPass.gov.sg.
Why do I need to choose between the National Steps Challenge™ and LumiHealth?
Both programmes offer incentives through activity tracking using a fitness tracker, and in each case, rewards are awarded for healthy actions taken for physical activity. Therefore, you'll only be eligible to earn rewards from one programme. As such, you may only take part in either LumiHealth or National Steps Challenge™.
Should you withdraw from one to join the other programme, rewards earned in the LumiHealth app cannot be combined with rewards earned in the Healthy 365 mobile app and vice versa.
Can more than one person share the same Apple Watch and participate in LumiHealth?
No. All participants are required to have their own LumiHealth account and their own Apple Watch paired to their iPhone.
I don’t have an Apple Watch, but I do have a smart watch/fitness tracker that is compatible with the Apple Health app. Can I participate in LumiHealth?
No. LumiHealth works only with Apple Watch. The programme is designed to take advantage of Apple Watch health features to provide a personalised experience.
Why do I need an Apple Watch?
LumiHealth uses technology and behavioural insights to encourage participants to keep healthy and complete activity and wellness challenges through their Apple Watch and iPhone.
Using the LumiHealth app and your Apple Watch, you can earn rewards for completing challenges — like experimenting with your workout routine, practising mindfulness, or improving your sleep habits.
Apple Watch will also track how much you move, stand, and exercise each day. Based on this information, you'll receive a personalised activity goal every week as part of your activity challenge. In addition, the Breathe app on your Apple Watch helps you to relax and focus on your breathing; this feature will be used in some challenges too.
Visit www.apple.com/sg/watch for details about other Apple Watch features.
Learn how to buy a watch ›
Learn how to set up your new Apple Watch with your iPhone
How do I buy an Apple Watch?
You may visit www.apple.com/sg/watch, any Apple Retail Store, an Apple Premium Reseller, or an Apple Authorised Reseller if you wish to purchase an Apple Watch.
How do I pair my Apple Watch with my iPhone?
Visit Apple Support to learn how to set up your new Apple Watch with your iPhone.
What if I already own an Apple Watch? How do I make it work with LumiHealth?
You can use your own Apple Watch as long as it runs watchOS 6 or later. LumiHealth works best with Apple Watch Series 3 or later. Just follow the enrolment process in the LumiHealth app.
How often should I wear my Apple Watch?
Try to wear your Apple Watch every day, snug on your wrist, for as long as you’re participating in the programme. Wearing it from the time you wake up to the time you go to bed gives you the best opportunity to earn points.
What happens if I get a new Apple Watch or iPhone during the course of the programme?
Getting a new Apple Watch or iPhone will not affect your points or participation in LumiHealth. Set up the devices as you normally would, and make sure the LumiHealth app is installed on your iPhone and your Apple Watch is paired with your iPhone.
You may need to sign into your LumiHealth account again on your iPhone, and you may need to make sure your notifications and data-sharing permissions are turned on.
Points, Coins and eVouchers
What are LumiPoints? How do they work?
In LumiHealth, you travel through worlds with Lu, an intergalactic explorer, completing activity goals and wellness challenges to earn points called LumiPoints. These points help Lu move forward on his journey.
Think of points as a tally of your progress in each chapter of Lu’s adventure - each time you participate in challenges and perform actions in LumiHealth, you'll earn LumiPoints and propel Lu forward.
Here are some examples:
• Earn 100 points for closing any of your Activity rings on your Apple Watch.
• Earn 8,000 points when you complete your activity challenge for the week.
• Earn up to 2,500 points for completing wellness challenges and Just for You experiences.
• Earn 100 points whenever you do a single action in a wellness challenge or Just for You experience.
• Earn a range of points when you complete an Answer This survey.
You can see how many points you’ve earned for the chapter at the top of the map. These points reset with each new chapter, but you can tap your points total to see your points history.
What is the difference between coins and points? How much are coins worth in dollars?
LumiPoints help Lu move forward through each chapter of the game. When Lu reaches certain milestones, he rewards you with coins.
Coins can be redeemed for HPB eVouchers, where every 300 coins equals $1.
How and when can I redeem my coins?
You can redeem your coins for HPB eVouchers right within the app as soon as you reach a minimum balance of 1,500 coins, or $5.
You can redeem up to five HPB eVouchers in a single transaction.
After you redeem the coins, your balance will need to reach the minimum coins required again before you can redeem more.
How do HPB eVouchers work? What HPB eVouchers are available?
HPB eVouchers are electronic vouchers issued in Singapore currency, available in denominations of $5 and $10. HPB eVouchers are non-transferrable, and can’t be exchanged for cash, wholly or partly for cash, coins, points and/or any other rewards.
You can use your HPB eVouchers at merchants across Singapore.
See all participating merchants ›
You can only use an eVoucher once in single transaction. Any unused amount from the HPB eVoucher will be forfeited.
For larger purchases, you can use multiple HPB eVouchers in a single transaction.
Screenshots of HPB eVouchers will not be accepted.
Do not activate your HPB eVoucher until you are in front of the cashier. Once the HPB eVoucher is activated at the merchant, you'll have 120 seconds to have it scanned.
Will my HPB eVouchers expire?
Yes, HPB eVouchers will expire at 11:59 pm of the expiry date indicated on each HPB eVoucher.
My HPB eVoucher has expired. Can I still redeem it or request a replacement?
No, you cannot redeem your HPB eVoucher nor request a replacement once it has expired.
I have accidentally activated a HPB eVoucher. Can I get a refund?
No, HPB eVouchers that have been activated, accidentally or otherwise, will not be refunded. Please present your HPB eVoucher only when the cashier is attending to you.
Can I get a refund if I cancel my transaction after I presented my HPB eVoucher at a cashier point?
No, you will not be able to get a refund once you have presented the HPB eVoucher to the cashier.
Are there any restrictions on the usage of HPB eVouchers?
Yes, HPB eVouchers can’t be used for the purchase of gift vouchers, lottery, cigarettes, alcoholic items, or pre-paid cards.
What happens when there's a successful redemption of my HPB eVoucher?
A pop-up confirmation message will be displayed upon successful redemption within the LumiHealth app. The redemption transaction will appear under the “Used” tab in your LumiHealth wallet.
Can I exchange my HPB eVouchers for cash?
No, HPB eVouchers cannot be exchanged for cash.
What happens if my purchase amount is greater than the value of my HPB eVoucher?
If the value of the HPB eVoucher does not cover the full cost of the goods or services purchased, you have to pay the balance through whatever payment method is acceptable by the merchant.
Can I transfer my HPB eVouchers to another account?
No, HPB eVouchers are non-transferrable.
How do I exchange HPB eVouchers for printed mall vouchers?
HPB eVouchers can be accepted at participating merchant outlets and shopping malls. To exchange HPB eVouchers for printed mall vouchers in denominations of $5 and $10, please approach the respective malls’ Customer Service Counters or Concierge. For a list of participating merchant outlets and shopping malls, please refer to lumihealth.sg/merchants.
Mall vouchers can only be redeemed using HPB eVouchers in $5 and $10 denominations. Using cash to make up the difference may be allowed, subject to the Terms & Conditions of the respective malls.
What happens to my coins and HPB eVouchers if I withdraw from LumiHealth?
You will need to redeem your coins and/or use your HPB eVouchers at the participating merchants before they expire or before you withdraw, whichever comes first. You won’t be able to do this after you withdraw.
What are Activity rings?
The Activity rings on your Apple Watch show your daily movement as three simple metrics:
• The Move ring shows you how many active calories you've burned.
• The Exercise ring shows you how many minutes of brisk activity you’ve completed.
• The Stand ring shows you the hours throughout the day in which you’ve stood and moved around for at least one minute.
LumiHealth will use your Activity rings to set you a personalised activity goal each week as part of your activity challenge.
How does my activity challenge work? How many points can I earn?
Your activity challenge is personalised based on two things:
• The information you provided when you signed up for the programme about your height, weight, gender, and other demographic information
• Your activity measured by your Apple Watch
Every Monday, we'll challenge you to close all three Activity rings a certain number of times during the week.
You will get 100 points any time you close any individual Activity ring, and if you achieve the goal set out for the week, you’ll get another 8000 points!
Your weekly activity goal may gradually increase or decrease based on how active you are. For example, you may be required to close your Activity rings two days in the first week, and three days in the next week.Your Move goal in LumiHealth may also change based on how many active calories you burn.
Remember: You must track your activity with your Apple Watch in order to receive points.